Frequently Asked
Questions

Click "Build a Gang Sheet" in the menu, upload your artwork, drag and arrange your designs on the canvas, pick your sheet size, and add to cart. Our builder handles sizing and pricing automatically.

Absolutely. If you've built your gang sheet in Photoshop, Illustrator, or any other tool, head to the Upload page. We'll detect the dimensions, calculate the price, and send it straight to checkout.

Yes — click "Edit Design" on the cart item to return to the builder and make changes before you check out.

No. Do not mirror your artwork. We handle any required mirroring on our end — uploading a mirrored file will result in backwards prints.

Gang sheet uploads must be PNG or PDF. For the builder, PNG and JPG/JPEG files work. PNG with a transparent background at 300 DPI gives the sharpest results.

Yes for best results. Transparent backgrounds (PNG) let us print only your design with no white box around it. If your file has a white background, white ink will be printed behind it, which can show up on dark garments.

300 DPI at the intended print size. Files below 150 DPI will appear pixelated. Higher resolution is always better — we won't upsample or enlarge low-res artwork.

Press at 285–305°F (141–152°C) for 7 seconds with high pressure. Wait 2–3 seconds, peel hot or fully cold, then finish press 3–5 seconds under parchment or a Teflon sheet.

DTF transfers bond to almost any fabric: cotton, polyester, blends, nylon, leather, denim, canvas, and more — on both light and dark garments. They don't work well on waterproof or heavily coated materials.

Our transfers are wash-tested to 60+ cycles with no cracking or fading when pressed correctly and cared for properly. Wash inside-out in cold water, tumble dry low, and never iron directly on the transfer.

Any heat press that can hold a consistent temperature and pressure works. Clamshell, swing-away, and auto-open all work fine. A standard household iron is not recommended — it doesn't apply even pressure.

Orders placed before 12 PM CT Monday–Friday ship the same day. Due to high demand, our cutoff is temporarily 12 PM. Orders after cutoff or on weekends ship the next business day.

Most domestic orders arrive within 2–5 business days after shipping. Expedited options are available at checkout. Local customers in the Dallas-Fort Worth area can also pick up in Grand Prairie.

Yes — free shipping on domestic orders over $75.

Yes, we ship worldwide. International transit times and rates vary by destination and are calculated at checkout.

Yes. Select local pickup at checkout and we'll email you when your order is ready. Pick it up at our Grand Prairie, TX shop Monday–Friday, 8 AM–4 PM, or any time, day or night, from our 24/7 pickup bin outside the door. Look for the package labeled with your order number.

Contact us within 7 days of delivery or pickup with your order number and clear photos — texting them to (972) 639-3002 is the fastest way. If we confirm a print defect, a wrong or missing item, or damage in transit, we'll make it right with a reprint, store credit, refund or another practical fix. Details are in our Refund and Reprint Policy.

Every order is custom printed, so once production starts it usually can't be changed, canceled or refunded unless there's a production error. If you need a change, call or text us right away at (972) 639-3002.

Shipped orders get an email with a tracking link. With an account, log in to see every order, download your files and reorder.

Check your heat press against our press instructions: temperature, time, firm even pressure and the peel. Low pressure or a short press time are common causes. If it still isn't right, text us a photo with your garment type and press settings at (972) 639-3002 so we can help.